SAP Business One for Workforce Management

With SAP Business One for field engineers you can be confident that they’ll know your customers’ products inside out. Plus, you can keep track of where they are, what they’ve done and what they’ll be doing next.

Your engineers will have all the information they need to attend and complete a job. And because all your forms and certificates are available electronically, any data entered at the customer site is instantly sent back to the office. With all the job information instantly captured, stored and shared, customers can sign off work there and then. So the payment process is drastically reduced.

SAP Business one gives you the power to manage all this and stay in control:

• You can quickly schedule work and assign jobs to engineers by mobile devices
• Keep track a job in real-time
• Use electronic job sheets to record information on travel time, materials and expenses
• Stay compliant and have the resources available to meet your SLAs with custom Certification Forms
• Reduce reporting times by creating forecasts based on similar products
• Use workflow templates to control installation, service visits and communication with customers
• Electronically store forms, certificates, signatures and photographic evidence
• With instant customer sign off and billing you’ll receive payment quicker
• Record and track serial numbers for every single product on Customer Equipment Cards